Let’s be honest – if you don’t have trust in a team you don’t really have a team at all – all you have is a group of people working in the same area or reporting to the same manager.
Without trust, people tend to work for themselves, cautiously eyeing others around them, holding on to information and not letting their guard down. It doesn’t feel good and it’s not an effective way for a team to operate. Imagine a football team that worked like that, where the players didn’t trust the others with their passes – and everyone would run for the ball at the same time. Well, it just wouldn’t work, would it? And it doesn’t work in the workplace either.
Lack of trust is not just uncomfortable, it is costly too. Without it team members’ collaboration will be limited which creates inefficiencies and is likely to impact the customer experience negatively too. And all of this affects the bottom line.
So if you’re serious about wanting to do a great job, you also need to create trust with your team members, regardless of whether you are the team’s leader or one of the members.
Trust can’t be demanded, it can only be earned – it happens as a result of your actions and behaviours.
Here are some simple yet very effective ways of creating trust:
- Get to know each other. It’s hard to trust someone you don’t know, so it all starts here. Encourage team members to talk to each. Spend time together that isn’t just all about work; get to know each other beyond the work personas. Talk about background and interests for example – take a genuine interest in each other.